SHA plans nationwide registration and contribution support visits from November 16, 2026.
SHA officers will help Kenyans register, resolve contribution issues and guide employers on compliance during a nationwide exercise ending December 15.
Nationwide SHA field visits to homes and offices will begin on November 16 and end on December 15, 2026. The Social Health Authority aims to increase registration and contribution payments while bringing services closer to Kenyans.
Chief Executive Officer Mercy Mwangangi announced the exercise on November 11. She said officers would offer direct assistance to members of the public and help employers meet their obligations.
SHA field visits to support registration and payments
Officers will help unregistered Kenyans enrol in the scheme alongside their eligible dependants. They will also address challenges that have prevented people from completing registration.
For existing members, the teams will check contribution records and offer guidance on reconciling accounts. Members with outstanding payments will also receive advice on how to settle them.
In addition, SHA will explain the payment options available to members during the visits. These include the Lipa SHA Pole Pole facility, which allows Kenyans to pay health insurance contributions in instalments.
Employers will receive guidance on employee registration, contribution deductions and timely remittances. The outreach therefore combines individual registration support with assistance for workplaces handling employee contributions.
Contribution gap and warning against impostors
The exercise comes as the government seeks to narrow the gap between registration and contributions. The Social Health Insurance Fund replaced the National Hospital Insurance Fund in October 2024.
Health Principal Secretary Ouma Olunga said about 70 per cent of Kenyans had registered by the end of October 2026. Meanwhile, the upcoming outreach will focus on both those yet to enrol and existing members needing contribution support.
SHA also cautioned the public against people posing as its officers to solicit money during the exercise. The authority said all authorised officers carry official identification badges that members of the public can verify.
Alongside registration and payment assistance, Mwangangi said the visits would improve public awareness and facilitate access to healthcare services.
