CAK Moves to Revise Mobile Service Standards
Mobile phone users across Kenya could soon enjoy improved network services.
Moreover, the Communications Authority of Kenya (CAK) has launched consultations to revise quality-of-service standards for mobile operators.
Public Consultations on New Rules
CAK announced public consultations to assess how mobile companies deliver 5G services to consumers.
Additionally, Kenyans have until February 13, 2026, to submit views on the proposed framework.
The regulator emphasized that the review addresses common complaints, including dropped calls and slow internet speeds.
This marks the first major update since 2018, before widespread 4G and 5G deployment.
Stricter Targets for Mobile Operators
Under the proposed rules, operators will face tougher requirements for call success rates, internet speeds, and SMS delivery times.
Furthermore, mobile companies must maintain a 99 percent call setup success rate on 4G VoLTE networks.
They must also ensure international voice quality standards are consistently met.
For 5G standalone networks, call setup times must remain under two seconds with voice scores above four out of five.
Improved Internet Performance
Internet users will benefit from stricter latency requirements under the new framework.
Moreover, 4G networks must maintain latency below 80 milliseconds, while 5G networks must remain under 10 milliseconds.
The Authority explained that new standards will separately measure radio signal quality and actual service performance.
This approach helps regulators identify whether issues stem from coverage gaps or network capacity problems.
Crowdsourcing and Stakeholder Input
CAK will introduce crowdsourcing mechanisms allowing Kenyans to report network experiences via mobile applications.
Additionally, stakeholders including operators, consumer groups, and individuals are encouraged to provide input on the framework.
The Authority reaffirmed its mandate under KICA to ensure mobile operators maintain the highest service standards.
Finally, CAK confirmed that feedback must be submitted before January 13, 2026, through its official website or mail
