Kitale Pharmacy Error Sparks National Outrage Over Baby’s Eye Injury

In February 2026, a viral video triggered nationwide outrage in Kenya. A mother confronted a pharmacy attendant in Kitale over a medication error. She alleged the mistake left her baby facing possible permanent blindness.

The incident raised urgent questions about pharmaceutical regulation and patient safety.

The Incident: Wrong Medication Dispensed

The error occurred at Eldobase Chemists Ltd in Kitale. The mother had sought treatment for her baby’s eye infection.

However, the attendant allegedly sold her a skin cream instead of prescribed eye drops. Reports indicate the product was a topical acyclovir formulation meant for skin use only.

Following instructions, the mother applied the cream to the infant’s eyes daily. Soon after, the baby developed severe complications. The child reportedly struggled to open the eyes, raising fears of lasting damage.

In the viral footage, the attendant admitted the dispensing error. She stated her “mind was on skin medicine” during the transaction.

Official Response and Regulatory Action

The Pharmaceutical Society of Kenya issued a statement on February 27, 2026. The society clarified the attendant is not a licensed pharmacist.

PSK President Wairimu Mbogo urged swift investigations. She called on the Pharmacy and Poisons Board to review the facility’s licensing status.

Additionally, the society warned that not all pharmacy staff are qualified pharmacists. They advised Kenyans to verify credentials before accepting medication.

Legal Recourse for Affected Families

Kenyan law provides several options for victims of medical negligence.
First, families can report medication errors to the Pharmacy and Poisons Board. They may use the Pharmacovigilance Electronic Reporting System or dial *271#.

Furthermore, complaints against practitioners can be filed with the Kenya Medical Practitioners and Dentists Council.

Under the Limitation of Actions Act, victims generally have three years to file civil claims. They may seek compensation for pain, suffering, and reduced quality of life.

Prevention Tips for Parents

• First, always check the medication label carefully. Ensure it states “For Ophthalmic Use” when treating eye conditions.
• Second, confirm the qualifications of the dispensing professional. Ask to speak to the superintendent pharmacist when in doubt.
• Finally, read the patient information leaflet before using any medication.