Safaricom says its technical team is working to restore M-Pesa services.
Safaricom says its technical team is addressing a system issue after customers reported difficulties accessing M-Pesa on Wednesday morning.
Safaricom confirmed an M-Pesa outage on Wednesday morning after customers reported difficulties completing mobile money transactions. The company said a system issue had disrupted the service and its technical team was working to restore access.
Users reported problems from as early as 2am, with the interruption affecting their ability to carry out transactions. Customers who rely on the service to send money, make payments and access daily funds raised concerns.
Safaricom responds to M-Pesa outage
In response to customer complaints, Safaricom acknowledged the system problem and said it had alerted the relevant technical team. The company also asked customers to remain patient while work continued to restore normal service.
Its acknowledgement came as users sought answers about the interruption. However, the company did not immediately explain what had caused the system issue.
Restoration timeline remains unclear
Safaricom gave no firm timeline for restoring normal service in its initial response. It also did not disclose how many customers had experienced transaction difficulties.
Although customers reported disruption from early morning, the company did not confirm the exact time the problem began. Its response confirmed efforts to resolve the issue, rather than announcing that normal transactions had resumed.
